At j3ace, your privacy matters as much as your gameplay. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a j3ace player under Philippine law.
All data transmitted between your device and j3ace is protected by industry-standard SSL/TLS encryption. Your personal and financial information is never sent in plain text.
j3ace stores your personal data on secure, access-controlled servers. Only authorized personnel with a legitimate business need can access your account information.
j3ace does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only as required by law or to deliver j3ace services to you.
j3ace processes personal data in full compliance with Republic Act No. 10173, the Data Privacy Act of 2012, and the regulations of the National Privacy Commission (NPC).
As a j3ace player, you have the right to access, correct, and request deletion of your personal data. j3ace provides clear processes to exercise all your data subject rights.
j3ace uses cookies only to improve your experience and for essential platform functionality. You are informed about cookie use and can manage your preferences at any time.
1.1 This Privacy Policy applies to all personal data collected by j3ace in connection with your use of the j3ace Casino platform, including the website at https://j3ace.app, any mobile applications, and all related services offered by j3ace.
1.2 By registering a j3ace account, accessing the platform, or otherwise using j3ace services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
1.3 This Privacy Policy should be read together with j3ace's Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of the j3ace platform.
1.4 If you do not agree with any part of this Privacy Policy, you should not use the j3ace platform. If you have questions about how j3ace handles your personal data, please contact our Data Protection Officer using the details provided in Section 15.
2.1 For the purposes of the Data Privacy Act of 2012 and its implementing rules and regulations, j3ace is the personal information controller responsible for the personal data collected through the j3ace platform.
2.2 j3ace operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and processes personal data in accordance with PAGCOR's data governance requirements as well as the National Privacy Commission's regulations.
2.3 j3ace has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. Contact details for the DPO are provided in Section 15 of this Policy.
3.1 j3ace collects the following categories of personal data from players and platform visitors:
4.1 j3ace collects personal data through the following means:
4.2 j3ace will always inform you at the point of collection what personal data is being collected and for what purpose, unless the collection is required by law or regulation.
5.1 j3ace uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and KYC data |
| Age and identity verification (21+ compliance) | Date of birth, KYC documents |
| Processing deposits and withdrawals | Financial and identity data |
| Providing gaming services and customer support | Gaming, identity, and communications data |
| Fraud prevention and security monitoring | Technical, financial, and behavioral data |
| Anti-money laundering (AML) compliance | Financial, identity, and transaction data |
| Responsible gaming monitoring and intervention | Gaming and behavioral data |
| Regulatory reporting to PAGCOR and AMLC | Identity, financial, and gaming data |
| Platform improvement and analytics | Technical and usage data (anonymized where possible) |
| Marketing communications (with consent) | Contact and preference data |
5.2 j3ace will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable law.
6.1 j3ace processes your personal data on the following legal bases under the Data Privacy Act of 2012:
7.1 j3ace does not sell, rent, or trade your personal data to third parties for their own marketing purposes. j3ace may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:
j3ace engages trusted third-party service providers to assist in delivering the j3ace platform, including KYC and identity verification providers, payment processors (such as GCash and PayMaya), cloud hosting and infrastructure providers, customer support platform providers, and fraud detection and cybersecurity partners. All service providers are contractually bound to process your data only on j3ace's instructions and in accordance with applicable data protection laws.
j3ace is required by law to disclose personal data to regulatory and law enforcement authorities in certain circumstances, including:
In the event of a merger, acquisition, or sale of all or substantially all of j3ace's assets, your personal data may be transferred to the acquiring entity as part of that transaction. j3ace will notify you of any such transfer and the privacy practices of the acquiring entity before your data is transferred and becomes subject to a different privacy policy.
8.1 j3ace retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account plus 5 years after closure |
| KYC and verification documents | Duration of account plus 5 years after closure |
| Financial transaction records | 10 years (as required by AMLC regulations) |
| Gaming and wagering history | Duration of account plus 3 years after closure |
| Customer support communications | 3 years from date of communication |
| Technical and usage logs | 12 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn plus 3 years |
8.2 After the applicable retention period has expired, j3ace will securely delete or anonymize your personal data in accordance with its data disposal procedures. Anonymized data that can no longer be linked to you may be retained indefinitely for statistical and analytical purposes.
9.1 j3ace uses cookies and similar tracking technologies on the j3ace platform to enhance your experience, maintain your session, and gather analytics data. The following types of cookies are used:
9.2 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the j3ace platform. Essential cookies cannot be disabled as they are necessary for the platform to operate.
9.3 j3ace does not use third-party advertising cookies or allow third-party advertisers to place cookies on the j3ace platform.
10.1 j3ace implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, j3ace will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.
11.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by j3ace:
11.2 To exercise any of these rights, please contact j3ace's Data Protection Officer using the contact details in Section 15. j3ace will respond to all data subject requests within 15 business days of receipt, in accordance with NPC guidelines.
11.3 Please note that certain rights may be limited where j3ace is required to retain or process your data to comply with legal obligations, such as AML record-keeping requirements.
12.1 j3ace implements strict age verification procedures during the registration and KYC process to ensure that no person under the age of 21 can access the j3ace platform. These procedures include verification of government-issued identification documents showing date of birth.
12.2 If you are a parent or guardian and believe that your child under the age of 21 has registered a j3ace account or provided personal data to j3ace, please contact our Data Protection Officer immediately using the details in Section 15. j3ace will take prompt action to investigate and, where confirmed, delete the relevant data and close the account.
13.1 j3ace primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed in countries outside the Philippines, for example where j3ace uses cloud infrastructure or service providers with operations in other jurisdictions.
13.2 Where personal data is transferred outside the Philippines, j3ace ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to protect your data to the same standard as required under Philippine law.
13.3 j3ace will not transfer your personal data to a country that does not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.
14.1 j3ace reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is always displayed at the top of this page.
14.2 Where changes to this Privacy Policy are material, j3ace will notify registered players by email or through a prominent notice on the j3ace platform prior to the changes taking effect. Your continued use of the j3ace platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
14.3 j3ace encourages you to review this Privacy Policy periodically to stay informed about how your personal data is being protected.
15.1 If you have any questions, concerns, or requests regarding this Privacy Policy or j3ace's handling of your personal data, please contact our Data Protection Officer:
j3ace Data Protection Officer
Available via Live Chat on the j3ace platform (24/7)
Email: [email protected]
Website: https://j3ace.app
15.2 If you are not satisfied with j3ace's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:
National Privacy Commission (NPC)
3rd Floor, Core G, DICT Building, C.P. Garcia Ave., Diliman, Quezon City
Website: privacy.gov.ph (do not visit — reference only)
Note: j3ace provides this reference for informational purposes. This is not a clickable link.
15.3 For general inquiries about j3ace, please visit our About Us page or our FAQ page. For responsible gaming support, please visit our Responsible Gaming page.
Your data is protected, your privacy is respected, and your gameplay is secure. Join thousands of Filipino players who trust j3ace for their online casino experience. Must be 21 or older.
21+ only. PAGCOR-regulated. Please gamble responsibly.